Communications Manager

Ketchum, ID

Full Time

Mid Level

Position Overview

The Communications Manager helps develop and oversee city-wide initiatives that build, maintain, and strengthen relationships between the community and the City of Ketchum. They serve as a leader in the Community Engagement Department, responsible for oversight and development of most campaigns, print and digital collateral, and communication platforms, while also supporting other department initiatives, including public presentations and events. The Director of Community Engagement provides oversight for this position.

Essential Functions

Provides primary oversight and operation of city-wide communication channels (mass email and text, websites, mobile app, customer relationship management software [CRM], social media, paid advertising, print materials, etc.)
With the Director of Community Engagement, works with all departments to develop and execute campaigns and all related written and visual materials in both print and digital formats
Develops and manages the city’s brand with the Director of Community Engagement and helps provide art direction
Provides project management for campaigns and communication initiatives
Serves as the primary content creator and publisher for the organization, including graphic design, photo and video editing, web content and updates, social media posts, and other mass communications
Creates media materials, such as press releases, and assists the Director of Community Engagement in providing media statements and responses
Prepares surveys, collects data, and conducts various research projects to support citywide initiatives
Supports the development, production, and execution of public presentations
Helps oversee and fulfill public requests made through the city’s primary email address, phone number, and CRM
Helps assign tasks to other staff and contractors, and helps track their completion
Assists in special event production, as required
Manages and operates the city’s meeting room reservation and event banner and window graphic reservation programs
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Knowledge of public relations, media, advertising, marketing, and mass communication best practices
Ability to work independently on matters of significance;
Experience in creating, editing, and publishing multimedia publications, including radio, newspaper/periodicals, web, social media, email, SMS (text messaging), and television
Ability to communicate effectively, both verbally and in writing
Proficiency in multimedia design software such as Adobe Photoshop, InDesign, Illustrator, etc.
Competency with computers, photography, and audiovisual equipment;
Working knowledge of web content management systems with the ability to make updates or develop new functions within them, including basic HTML and CSS coding
Advanced copywriting and editing abilities
Thorough knowledge of the English language, including punctuation, spelling, and grammar
Outstanding attention to detail and organizational skills
Familiarity with business software and information technology systems, with the ability to learn new platforms when needed
Ability to make sound decisions and communicate with audiences of all ages and sizes, while demonstrating interpersonal sensitivity
Capacity to build and maintain effective working relationships with people from diverse socioeconomic backgrounds, including media members, civic groups, co-workers and departments, businesses, and the general public
Ability to work primarily in-person in Ketchum, Idaho, and maintain flexible hours, as necessary, to assist with public presentations and special events

Acceptable Experience and Training

Five years or more professional experience in marketing, public relations, media, communications, or related fields
Five years or more of project management experience
Bachelor’s degree in communications, marketing, public relations, media, journalism, or related fields is preferred, or any equivalent combination of experience and training that provides the knowledge and abilities necessary to perform the duties of this job

Licenses and Other Requirements

Applicants must be able to pass a background check.

Working Conditions and Physical Efforts

Sufficient clarity of speech and hearing or other communication capabilities which permit the employee to understand verbal instructions and to communicate effectively
Sufficient visual acuity which permits the employee to perform the above duties
Sufficient manual dexterity to perform office functions and operate office equipment
Sufficient physical ability to perform the above duties
While performing the duties of this job, the employee will occasionally need to lift, carry, push, or pull up to 30 pounds.
Jobs in this class require performing repetitive hand movements and will require sitting, standing, and walking.
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

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Are you a veteran or family member who qualifies for and are claiming preference pursuant to Idaho Code §65-503 or its successor?*

Have you previously claimed Veteran's Preference with the City of Ketchum?

VETERAN’S PREFERENCE (Reference Idaho Code, Title 65, Chapter 5)

In accordance with Idaho Code, Title 65, Chapter 5, Employer will afford a preference to employment of veterans. If claiming veteran’s preference, please attach a copy of your DD-214 to this application. The term “active duty” means full-time duty in the Armed Forces, but NOT active duty for training. Part 1. Preference Eligible Veterans:

*I have a service-connected disability of 10% or more.
*I am the spouse of an eligible disabled veteran, who has a service-connected disability.
*I am the widow or widower of an eligible veteran and have remained unmarried.
*I do not meet any of the selections above, but I served on active duty in the armed forces of the United States for a period of more than one-hundred eighty (180) days and was honorably discharged.

Part 2. Documentation and Signature:

By uploading a copy of my DD214, I certify that all statements on this form are true and complete to the best of my knowledge. I understand that should an investigation disclose inaccurate or misleading answers, my application may be rejected and my name removed from consideration for employment with employer.

IF APPLICABLE, I have attached a copy of my DD214. Veteran’s preference will not be considered without this document.

DISCLAIMER and SIGNATURE

I certify that my answers are true and complete to the best of my knowledge and that intentional misrepresentations or omissions may be cause for the rejection of my application and that if hired, I may be released from employment. I understand that the City may require me to successfully complete a post offer, pre-employment drug and alcohol test and a background check as a condition of employment and that continued employment may be based on the successful completion of similar tests.

I authorize the City to contact any individuals, companies, or organizations listed in my application, resume, or otherwise identified during the hiring process to verify my employment history, qualifications, and other relevant information. I consent to the release of such information by the individuals, companies, or organizations contacted by the City, and I release them from any and all liability for providing this information in good faith. I further release the City, its employees, and representatives from any liability or claims arising from their efforts to verify the information I have provided and from the use of any information obtained during the reference-checking process. I understand that this authorization is a necessary step in the hiring process and does not guarantee employment.

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By typing my name in the following box and clicking submit button, I certify the information I provided as part of the application process is correct to the best of my knowledge, and that this information can be used for the purpose of processing my employment application.

The City is an Equal Opportunity Employer*

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